Why won't my credit card go through?

Our credit card processor is located in Sweden. That means, your bank could potentially be blocking your transation if they view it as an international transaction. You can choose the PayPal option where you can pay as a g...

What currency are the prices in?

All prices are in U.S. dollars. Please keep this in mind if you are ordering from outside the United States such as Canada, Australia, or New Zealand. You will be responsible for any local taxes if applied.

Why was my card charged more than once?

If you attempt to place your order multiple times before your transaction is approved, these attemtps can show up as pending transactions.  These attempts will go from pending to canceled in your bank statement after they are...

Why did I get an international transaction fee?

Our credit card processor is located in Sweden and rarly should charge any fees. However, if you happen to get this international charge, please send us an email and we will make sure to refund you for this charge. 

What if PayPal is not working?

If PayPal does not seem to be working for your payment, please try to place the order in a different web browser.  If you already have your order in your cart, you may email us to get a link to open in the other web browser.

Can I pay with a purchase order?

Under special circumstances we allow you to pay with a purchase order. If you require this type of payment, please email us and we will see if you are eligible.