Payments

• We accept the most common global payment methods and local options based on your region.

• You’ll receive an order confirmation as soon as your payment is completed.

• If your payment fails, we’ll guide you through how to fix it.

• Invoice or purchase order payments are available for approved business accounts.

Payment options are based on your location.

Global payment methods

• Credit & debit cards (Visa, Mastercard, American Express)

• PayPal

• Apple Pay / Google Pay (where supported)

Local payment methods

• Region-specific options may be available depending on your country
(Examples: Klarna, iDEAL, Bancontact, EPS, Giropay)

Note: Available options are automatically shown at checkout based on your location.

What currency are the prices in?

• Prices are shown in the currency of your region.

• If your card uses a different currency, your bank may convert the payment automatically.

• Some banks may add small international transaction fees — see “Why did I get an international transaction fee?” below.

How currency is selected

• Your currency is determined by your shipping country or browsing location.

• If you use a VPN or shop from a different region, available currencies may change.

Important notes for international customers

• Exchange rates are controlled by your bank or payment provider, not StickerApp.

• Final amounts may vary slightly depending on the exchange rate at the time of purchase.

How do taxes and VAT apply?

• VAT depends on your shipping country and regional tax rules.

• For EU customers: VAT is calculated according to EU VAT regulations.

• For non-EU customers: VAT is usually not charged.

How do I get a VAT invoice or add VAT details?

• A VAT invoice is generated automatically after your order is placed.

• To update VAT information or request a corrected invoice, you can:

  Add your VAT number at checkout or Contact our support.

Contact support with:

• Company name

• VAT number

• Order number

• Correct billing address

Can I place a tax-exempt order?

• Tax-exempt orders are possible depending on your country and business type.

• For EU businesses: VAT may be removed when a valid VAT number is provided.

• For customers outside the EU: VAT is generally not charged.

• Contact support before placing your order if you need help with tax exemption.

Uploading tax certificates (for tax-exempt businesses)

If your business requires tax-exempt status, you can upload your certificate in your account:

• Go to Account → Tax certificates

• Upload your document (PDF, JPG, PNG)

• Once approved, tax exemption will apply automatically to future orders.

Invoice payments (business billing)

Can I pay with an invoice?

• Invoice payments are currently available only for approved business customers.

• If you need invoice billing, contact support and include:

  • Company name

  • VAT number

  • Billing address

  • Estimated order volume

• Once approved, invoice payments will appear as an available payment method for your account at checkout.

Purchase orders (PO payments)

Can I pay with a purchase order (PO)?

• Purchase orders may be accepted for larger or recurring business orders.

• PO payments must be approved before placing your order.

• To request PO billing, contact support with:

  • Company name

  • Billing contact person

  • Expected order frequency or volume

  • Any internal PO requirements your company uses

Important notes

• Invoice and PO payments must be approved before checkout.

• Orders will not enter production until the invoice or PO is confirmed.

• These options are intended for business use only.

How do I use a discount code?

• Enter your code at checkout in the “Discount code” field.

• The discount will be applied automatically if the code is valid.

• Discount codes must be added before completing the payment.

If your discount code doesn’t work
Check the most common reasons:

• The code has expired.

• The code requires a minimum order value.

• The code applies only to specific products or materials.

• The code has already been used.

• The code was entered with spacing or formatting errors.

If the code should be valid but still fails, contact support and include:

• The discount code

• Your cart URL or a screenshot

• Your account email

• Any error message you received

My payment failed, what should I do?

• Try again with a different payment method

• Clear browser cache / use another device

• Check if your bank flagged the transaction

• Contact support with:

  • Order attempt time

  • Payment method used

  • Any error message you received

This information helps us identify what went wrong.

Why won’t my credit card go through?
Common reasons for card declines:

• Your bank blocked or declined the transaction.

• Your card doesn’t allow international or online purchases.

• 3D Secure verification failed or timed out.

• Insufficient funds or credit limit issues.

• Temporary fraud protection by your bank.

Try using another card, browser, or device.
If the issue continues, contact your bank first — then support if needed.

What if PayPal is not working?

• Make sure your PayPal account has a valid payment source.

• Log in to PayPal separately to check for alerts or required verification.

• Try using a different browser or device.

• If the payment was blocked, PayPal may require verification.

If PayPal continues to fail, try another payment method or contact support.

Why was my card charged more than once?

• Multiple charges are usually pending authorizations, not real charges.

• Only one successful charge will be captured, the other authorizations will disappear automatically.

• Depending on your bank, pending authorizations may take a few days to clear.

If you see two completed (settled) charges, contact support immediately.

Why did I get an international transaction fee?

• Some banks charge a fee for cross-border or foreign currency payments.

• These fees are added by your bank or card issuer, not StickerApp.

• Fees vary depending on your country and the card you use.

If you believe a fee was charged incorrectly, contact your bank for clarification.

When will I be charged?

• Payments are charged immediately at checkout.

• If your payment is pending, your order will not enter production until the payment is fully completed.

• You’ll receive an email confirmation as soon as your payment is accepted.