Security Breach
As you have already been notified, it has come to our attention that our website was exploited to gain unauthorized access to some of our online systems for a limited time.
As soon as the exploit came to our attention we took action immediately.
Here are some answers to questions you still might have.
Personal information questions
Why am I getting this email?
We want to maintain transparency with all of our customers and we thought you have the right to know about this recent incident even though you may not have been affected.
What do I need to do now?
We have sent specific emails to everyone that needs to take further steps to ensure the safety of their information.
What information was compromised?
The information that could have been accessed is, your login information for StickerApp and your shipping and billing address. If you have an account with us, you can reset your password here.
Do I need to get a new credit card?
We have notified the group of people that should take cautionary measures to cancel their card. If you did not receive the email suggesting to do so, your payment information is secure and was not breached as we do not save your card information from previous orders.
How certain are we that my information was obtained?
It is not confirmed, however, it is possible so we are suggesting to take all cautionary measures.
Was my artwork stolen?
No, from our intensive investigation, we have no evidence that your artwork was obtained.
Was my PayPal information obtained?
Your PayPal information is safe.
Is my computer now hacked?
No, this was a localized problem only on our checkout page and it could not have infiltrated your computer or other pages on your web browser.
Questions about the breach
Is the problem fixed?
Yes, we have been working around the clock to ensure that this problem is solved and cannot happen again.
When did this happen?
The limited-time period was from May 4th to May 13th, 2020.
What steps are we taking to ensure this does not happen again?
As soon as the breach was exposed we took all sites down and brought in external security experts to help us investigate the attack and delete all nefarious code that was planted in our system. Before reactivation, we did a thorough oversight of our systems, again with external security experts, and also put several extra security measures in place to further increase security.
All customers that are potentially affected by the incident have been contacted through email with recommendations on how to act. The incident has been reported to the police and we have also notified the Data Protection Authority of this incident and all our payment service providers. We are cooperating with all of them to help minimize any potential damage this could lead to and minimize the risk of others to be the victim of similar attacks in the future.
Why are you telling us this?
We want to provide as much transparency as we can to our customers. Even though you might not have been affected, we find it important to give as much information as possible.
All of our customers are extremely important to us and we sincerely apologize to all of you for the inconvenience. Please rest assured that your security remains our priority.
Thank you for trusting that we have resolved this situation and it will not happen again. If you have more questions please email us at security@stickerapp.com.
