Terms of use

These Terms of Use (”Terms”) govern purchases you make on and your use of the StickerApp website, StickerApp.com, available by desktop or mobile web, (the ”Site”) controlled by [StickerApp Inc] (”we”, ”us” or ”STA”).

We reserve the right to update or modify these Terms at any time without prior notice. For this reason, we encourage you to review the Terms before you make any purchase or whenever you otherwise use or access the Site. The date of the latest update is found in the final section of the Terms. If you do not agree to these Terms, please do not make any purchase or otherwise use or access the Site. Your purchase or use of the Site constitutes your agreement to follow and be bound by these Terms.

By accepting these Terms through your purchase or use of the Site, you certify that you are 18 years of age or older. If you are under the age of 18 but at least 13 years of age, you may use the Site or make a purchase only under the supervision of a parent or legal guardian who agrees to be bound by these Terms.

We do our best to ensure that information on the Site is complete, accurate and current. Despite our efforts, however, information on the Site may occasionally be inaccurate, incomplete or out of date. All products, descriptions and prices of products on the Site are subject to change at any time without notice.

After submitting your order, we will send you an order confirmation e-mail with your order number, details of the product you have ordered from us, your payment details and delivery details. We reserve the right to cancel the order throughout the whole manufacturing process if it should prove to be contrary to our Terms of Use. Full refund will be given if an order is cancelled.

Once your order has been processed, a shipping confirmation e-mail will be sent with all relevant information about your order. We recommend that you save the confirmations to facilitate any future contact with our customer service.

The following payments are accepted:

Payment can be made by the following credit cards: Visa, MasterCard, American Express, Diners, Discover, JCB and Maestro. Please note that your card is debited with the purchase amount once STA has sent you the order confirmation email. All credit/debit card transactions on the Site are processed using Adyen, a secure online payment gateway that encrypts your card details in a secure host environment. Payment will be debited and cleared from your account upon acceptance of your order by STA. You confirm that the credit/debit card that is being used is yours or that you have been specifically authorized by the owner of the credit/debit card to use it. All credit/debit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to STA, your order will be cancelled. We are not responsible for any charges or penalties which may be imposed by the payment provider as result of payment being processed in respect of your order.

Pay Later is done in cooperation with Klarna and Klarna’s payment terms apply. To read Klarna’s payment terms, please see here. If you choose to pay with Klarna - Pay Later, additional terms will apply between you and Klarna. These terms are presented at checkout.

When selecting the PayPal option, you will be directed to the PayPal site to ”Log In” and review the amount shown before clicking ”Pay Now”. Once this transaction is complete, you will then return to the Site.

We offer different shipping methods to meet your needs as further specified when you check out.

We reserve the right to charge a cost of $20 for uncollected packages that are returned from the shipping company to us, as well as packages that are returned due to incomplete or incorrect address from the customer as cover for shipping and handling costs.

Dispatch of orders may take up to 8 business days but we aim to dispatch all orders within 2-3 business days during weekdays. Please note that delivery times are provided as guidelines only, and commence from the date of dispatch. The delivery times do not take into account possible delays caused by payment authorisation and/or stock availability. If you need your purchase urgently, please contact us before placing your order so that we will have the opportunity to investigate whether we can deliver according to your wishes.

[Delays can also be caused by the artwork uploaded being in low resolution or otherwise unsuitable to print. We aim to handle communication efficiently to minimise such delays, but in these cases we are often dependent on new files being sent for production to commence.]

You are entitled to return your purchase for a refund by submitting or sending notice thereof to STA and postmarking/dispatching the product/s within 14 days of the date on which you have received the product, provided the product has not been materially used or worn. Should you have chosen to order a custom-made product, your right to return will expire when the production of your custom-made product has started.

If you would like to return a product, please send us an e-mail to info@stickerapp.com in order to get instructions on how to complete the return request.

You as a customer will need to pay the shipping cost for returning the products for a refund.

If you receive defective products, please notify us immediately by e-mail to [info@stickerapp.com] and within a reasonable time after you have detected that the products are defective. Please note that we will not be able to handle returned products without your prior contact with our customer service. The product must be in the same condition as when you received it to enable us to approve a complaint. If STA reasonably determines that the products are in fact defective, STA will compensate you with a non-defective similar replacement item.

STA’s liabilities to you are limited in each separate case to these Terms unless otherwise is stipulated by law. STA’s liabilities to you for any cause whatsoever will never exceed your total purchase amount for the order.

In no case whatsoever will STA assume any liability for any incidental, consequential or indirect damages such as loss of profit or in case of force majeure such as war, civil war, revolution, riot, governmental measures, strike, lockout, blockage, failure of electricity, telephone or internet service, natural disasters, epidemics, pandemics or similar events.

In order for us to fulfil your order we need to register, manage and store the personal information you provide to us.

Our processing of your personal data is collected and stored in accordance with applicable privacy laws, read more in our privacy policy.

Cookies are used on the Site to improve your browsing and purchase experience. Read more about our use of cookies, and how you can control the use of cookies yourself, in our cookie policy.

We reserve the right to remove images or text that is illegal, offensive, obscene, racist or religiously offensive. We also reserve the right to refuse to print designs that we deem offensive.

Intellectual Property Rights

By placing an order, you as a customer guarantee that you possess all the necessary rights, including
copyright, trademark or pattern rights 
("Intellectual Property Rights"), to all materials and data provided for the production of order(s) that STA is hired for.

The customer is fully responsible for ensuring that no material that they provide to STA infringes on any third party's Intellectual Property Rights, or otherwise violates applicable legislation.

The customer agrees to compensate STA, our subsidiaries, our agents, employees and representatives for any damages, losses, costs or expenses that arise as a result of any claims or lawsuits from third parties
alleging infringement of their Intellectual Property Rights due to the material the Customer provides to us.

In the event of known or suspected infringement of a third party's Intellectual Property Rights, or violation of other applicable legislation, STA reserves the right to immediately terminate the production of the customer's order, with no right to refund thereof. The customer must provide STA with satisfactory evidence to prove that an infringement does not exist for STA to resume its production.

This clause shall be binding for the entire duration of the contract and shall survive the termination of this agreement regardless of the reason.

Unless otherwise noted, the design of the Site, including the software, source code, text, images and all other content and materials that are part of the Site (collectively, ”Content”) are copyrights, trademarks or other intellectual properties owned, controlled or licensed by us. The Content is intended solely for your personal and non-commercial use. No right, title or interest in any Content is granted or transferred to you as a result of your use of the Site.

Except as noted herein, you may not reproduce, publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of, or exploit in any way, any of the Content or the Site. Your misuse of the Content is strictly prohibited and may subject you to liability under applicable laws.

By ordering and using the Site, you agree that STA may, at its sole discretion, terminate your account and remove and discard any content that you may have contributed to the Site without prior notice.

You are responsible for the personal protection and security of any password or username that you may use to access the Site. You are responsible for all activity conducted on the Site that can be linked or traced back to your username or password. You are obligated to immediately report a lost or stolen password or username to [info@stickerapp.com].

If you believe someone has used your password or account without your authorization, you should notify [info@stickerapp.com] immediately. We reserve the right to access and disclose any information including, without limitation, user names of accounts and other information to comply with applicable laws and lawful government requests.

These Terms shall be governed by, construed and enforced in accordance with the laws of United States of America, without giving effect to any principles of conflicts of law. In case any dispute arises in connection with these Terms, the dispute shall be subject to the courts having jurisdiction over STA's place of business, except in the case of a legal provision of mandatory law which stipulates otherwise.

If any part of these Terms is held to be invalid or unenforceable, such determination shall not invalidate any other provision of these Terms; instead the invalid terms and conditions shall be replaced with other terms in order to give effect to the commercial intentions of these Terms.

The latest update of these Terms was made on the 14th of September, 2020.